Books on its own, 24/7
Replies instantly at any hour and books the first free slot, including nights and weekends.
AI appointment assistant · WhatsApp, Telegram and Voice
Your AI receptionist on WhatsApp: books appointments on its own, 24/7
Cita1 serves your clients on WhatsApp, Telegram and voice calls in natural language, and takes care of booking, rescheduling and canceling appointments for you. No missed calls, no double bookings, and fewer no-shows.
WhatsApp Business Platform
Telegram
Voice Agent (calls)
Available 24/7
Your appointments, visible in Google Calendar
Why Cita1
A receptionist that never rests, never makes mistakes and never hangs up
Turn every message into a confirmed appointment. You focus on your work; Cita1 takes care of the calendar.
Fewer no-shows
Sends automatic reminders and asks clients to confirm attendance to reduce no-shows.
Zero double bookings
Calculates the real duration of every service, respects breaks, vacations and minimum notice, and avoids calendar clashes.
Assigns the professional
Automatically picks the professional based on your policies: earliest slot, least busy or rotation.
WhatsApp, Telegram and Voice
Serves clients on the channels they already use — with the official Meta API or Twilio — and also answers calls, with a dedicated number handled by the AI.
You are in control
Switch from AI mode to human service whenever you want, with the full conversation history logged.
How it works
Three steps to a perfect booking, with no human intervention
Clients write as they would to a friend. Cita1 does the rest in seconds.
1
Natural request
The client writes on WhatsApp or Telegram: “Do you have a slot on Thursday afternoon?”. No forms, no apps to download.
2
Analysis and offer
The AI understands the service, the specialty and the time of day, checks the live calendar in milliseconds and offers the available slots.
3
Automatic confirmation
The client chooses, Cita1 books, and the business sees it instantly in its calendar. Automatic reminders are scheduled.
The impact of automation
Leave manual chaos behind
From missed calls and paper diaries to automatic, accurate management that is always available.
| Traditional management | With Cita1 | |
|---|---|---|
| Availability | Limited to business hours | 24 hours a day, 7 days a week |
| Contact channel | Calls that interrupt your work | WhatsApp, Telegram and calls answered by the AI |
| Accuracy | Frequent double bookings and errors | No double bookings, calendar synced in real time |
| No-shows | High, dependent on the client's memory | Reduced with reminders and confirmations |
| Team coordination | Juggling schedules by hand | Automatic professional assignment based on your rules |
Features
Everything a service business needs
Designed for hair salons, clinics, beauty centers and any business that works by appointment.
Services and specialties
Define services with their real duration and specialties per professional; the AI calculates how long each appointment takes.
Schedules and rules
Working hours, breaks, vacations and minimum notice. Cita1 always respects them.
Waitlists
If there is no slot, it adds the client to the list and proactively lets them know when one opens up.
Reminders and confirmation
Automatic alerts before the appointment and attendance confirmation to reduce no-shows.
Multi-professional calendar
A calendar per professional and a color-coded overview; per-professional station protected with a PIN.
AI ↔ human handover
Your team takes over a chat whenever they want; the AI pauses and picks up again afterwards.
Dashboards and reports
Appointment volume and trends, notifications and chats centralized in a management dashboard.
Your schedule, where you already look
Check your appointments from Google Calendar or any calendar app via the iCal feed (read-only), overall or per professional.
Initial import
Get started by loading your calendar (iCal), contacts (CSV/vCard) and conversations so you don't start from scratch.
Voice notes, photos and documents
The AI understands your clients' voice notes, and photos and PDFs appear in the dashboard chat, with a thumbnail.
Speaks each client's language
Detects each person's language and replies in it; when you answer yourself, it translates in both directions.
Prices, only if they ask
Set a price for each service (optional): the AI only mentions it if the client asks, and never makes it up.
Branding and themes
Customize your branding, choose a light or dark theme and the dashboard language.
Multichannel
WhatsApp (official Meta API and/or Twilio), Telegram and voice calls with a dedicated number, with self-service connection.
Security and GDPR
2FA, re-authentication for sensitive actions and data anonymization in compliance with the GDPR.
What's new
Your assistant now understands more, explains itself better and gives you less work
The latest Cita1 improvements, designed to make talking to your assistant feel even more like talking to the person at the front desk.
Voice notes
Your clients ask for an appointment with a WhatsApp or Telegram audio; the AI listens, understands it and replies with the free times.
Each client's language
It detects each person's language and replies in it. And when you answer yourself, it translates in both directions.
An assistant that doesn't improvise
It only offers slots verified in your calendar: it never makes up times, prices or appointments. And if something goes wrong, it alerts a person.
Who it's for
Built for businesses that work by appointment
If your day depends on a schedule, Cita1 manages it for you.
Hair salons
Barbershops
Clinics and practices
Beauty centers
Physiotherapy
Nail salons and spas
Advisory and consulting firms
And any business with a schedule
Pricing
Four plans, depending on your channels
The same features in all plans; the only difference is the channel. Monthly subscription with Stripe, no lock-in.
Cita1 Básico
29 € / month
- Channel: Telegram
- AI assistant 24/7: books, reschedules and cancels
- Automatic reminders and confirmations
- Multi-professional calendar and management dashboards
- Your appointments in Google Calendar (read-only iCal feed)
- Initial import, 2FA and GDPR
Cita1 Conecta
49 € / month
- Channels: WhatsApp and Telegram
- All the features of Cita1 Básico
- WhatsApp Business Platform (Meta API and/or Twilio)
- Self-service WhatsApp connection
- Reach more clients on their favorite channel
Cita1 Agente Voz
59 € / month
- Channel: Voice (calls)
- Dedicated phone number answered by the AI
- The same features, over the phone: books and confirms
- Transfers to a person when the client asks
- Without WhatsApp or Telegram
Cita1 Completo
99 € / month
- Channels: WhatsApp, Telegram and Voice
- All Cita1 features, on every channel
- A single assistant and a single calendar
- So you never miss a message or a call
About
Cita1 is a product by Paicla OÜ
Cita1 is developed and operated by Paicla OÜ, a technology company based in Tallinn (Estonia, EU). We provide customer messaging through the WhatsApp Business Platform and Telegram, on behalf of the businesses that use Cita1.
We process data in accordance with the GDPR and with full transparency. You can find out who we are, how we process data and how to exercise your rights on our legal information pages.
- Company
- Paicla OÜ
- Business register
- 17483149 (Estonia)
- Registered office
- Tartu mnt 67/1-13b, 10115 Tallinn, Estonia (EU)
- info@paicla.ai
- Corporate website
- paicla.ai
- Product
- Cita1 — cita1.es
Let Cita1 answer for you
Start today and turn WhatsApp into your automatic booking channel. We'll help you get set up.