Legal

Terms of Service

Last updated: 3 August 2026 · Provider: Paicla OÜ

These Terms of Service (the “Terms”) govern access to and use of Cita1, the appointment management service with an artificial intelligence assistant available at cita1.es, provided by Paicla OÜ. By subscribing to or using Cita1, you accept these Terms.

1. Provider identification

The service is provided by Paicla OÜ, commercial register no. 17483149 (Estonia), with registered office at Tartu mnt 67/1-13b, 10115 Tallinn, Estonia (EU), and contact email info@paicla.ai.

2. Purpose and acceptance

These Terms set out the conditions of use of Cita1. Cita1 is a service aimed at professionals and businesses (B2B contracting). If you subscribe to the service on behalf of a company, you represent that you have sufficient capacity and authority to bind it. If you do not agree with the Terms, do not use the service.

3. Description of the service

Cita1 is a software-as-a-service (SaaS) offering that provides an artificial intelligence assistant to manage appointments and serve the business's customers through WhatsApp (via Meta's WhatsApp Business Platform and/or Twilio), Telegram and, depending on the plan subscribed, a voice channel with a dedicated phone number on which the AI answers calls. Cita1 sends and receives communications on behalf of the client business, which maintains the relationship with its own end customers.

4. Registration, account and client responsibilities

  • The client is responsible for the accuracy of their account details and for keeping their credentials confidential.
  • The client is responsible for the activity carried out from their account and for correctly configuring their services, opening hours, professionals and messaging channels.
  • The client must have a valid legal basis and, where applicable, the necessary consent to communicate with their end customers.

5. Acceptable use

The client agrees to use Cita1 in accordance with the law and not to:

  • Send unsolicited communications (spam) or messages that breach the WhatsApp/Meta policies, or those of Telegram or Twilio.
  • Process third-party data without an adequate legal basis.
  • Use the service for unlawful, fraudulent or deceptive purposes, or in ways that infringe third-party rights.
  • Attempt to gain unauthorised access to the service, alter it, or interfere with its security or availability.

Breaching the policies of the messaging platforms may result in restrictions imposed by those platforms, which are beyond Paicla's control.

6. Subscription, pricing and payment

  • Cita1 is offered on a monthly subscription basis, with payment processed through Stripe.
  • The applicable prices are those agreed at the time of subscription. Unless otherwise stated, prices do not include taxes, which will be added where applicable.
  • The subscription renews for successive periods until cancelled.

7. Term and cancellation

The service is provided with no minimum commitment: you may cancel your subscription at any time, effective at the end of the current billing period. After cancellation, data will be handled in accordance with the Privacy Policy.

8. Intellectual property

Cita1, its software, trademarks, logos and content are the property of Paicla OÜ or its licensors. The client is granted a limited, non-exclusive, non-transferable right of use for the duration of the subscription. Data and content provided by the client remain the client's property.

9. Data protection

The processing of personal data is governed by the Privacy Policy. Where Paicla processes end-customer data on behalf of the business, it does so as a data processor, in accordance with art. 28 GDPR and the applicable data processing agreement.

10. Service availability

We work to provide a stable service, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance work and updates. Some features depend on third-party services (Meta/WhatsApp, Twilio, Google, Stripe), whose availability we do not control.

11. Warranties and limitation of liability

The service is provided “as is” and “as available”. To the extent permitted by law, Paicla shall not be liable for indirect damages, loss of profits or loss of data arising from the use of, or inability to use, the service. Nothing in these Terms excludes liability that cannot be limited by law.

12. Suspension and termination

We may suspend or terminate access to the service in the event of a breach of these Terms, non-payment, or use that endangers security or legal compliance, endeavouring to give reasonable advance notice where possible.

13. Changes

We may modify the service and these Terms. We will publish the current version on this page, indicating the date of update. Continued use of the service after changes constitutes acceptance of them.

14. Governing law and jurisdiction

These Terms are governed by the laws of Estonia and by applicable European Union law. For any dispute, the parties submit to the competent courts, without prejudice to any rights granted to users under consumer protection legislation.

15. Contact

For any questions about these Terms, write to us at info@paicla.ai or visit the Contact page.